We are looking to add a team member for our Springfield, MO office. Experience in Durable Medical Equipment (DME) and "Brightree" billing DME software is nice but not a must.

Here are some key factors that we are looking for:

Experience with Medical Supplies, respiratory, durable medical equipment (DME) and billing/coding experience is helpful

Knowledgeable with regards to re-supply with respiratory and Cpap supplies.

Candidate must have in-depth knowledge of the entire medical supply billing process, Medicare & Private insurance rules, regulations and can abide by policies and procedures. Must be highly proficient and able to work in a TEAM environment. Position will be responsible for billing insurance carriers for respiratory and durable medical equipment from start to finish.

Responsibilities will include:

-Inputting patient information into our computer system.

-Verifying insurance coverage and benefits on the internet & by phone.

-Prepare to submit claims to insurance companies.

-Obtain DME prior-authorizations when necessary.

-Input supply orders into the system and get them ready for customers and patient's.

-Answer the telephones and assist customers and patents as necessary.

-Submit and follow up on all insurance claims, both paper and electronic.

-Ensure timely billing guidelines..

-Obtain pre-authorizations, work closely with staff on billing questions/issues.

Full time position available. Monday thru Friday. No weekends. Must have an upbeat friendly personality in person and on the phones...

Benefit Conditions:

• Waiting period may apply

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work Remotely

• No

Qualifications
- Excellent communication skills in English
- Proficiency in data entry and customer service
- Strong phone etiquette and interpersonal skills
- Ability to speak multiple languages is a plus
- Experience in outbound calling and sales is advantageous
- Analytical skills for problem-solving
- Knowledge of medical billing and coding is preferred
- Fluency in Spanish is a bonus
- Ability to upsell products/services

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person