Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Analyst in Chicago, IL. This is a permanent opportunity with excellent benefits.

Customer service experience is a high priority, detailed and responsiveness to urgency is a must.

Responsibilities

• Take initial call from end user and log data
• Provide first level diagnosis for potential resolution
• Direct other calls to the appropriate Resolver Group
• Escalate calls that cannot be resolved by either Level One or Level Two
• Monitor tickets and prioritize work for analysts and engineers
• Provide clients with status of open tickets upon request
• Process new hire, term and move requests, creating the appropriate work items within the ticketing system
• Create "Active Directory" profiles for new hires/modify existing profiles when required
• Engage 3rd party vendors when needed and document accordingly
• Troubleshoot hardware and software issue based on priority
• Perform repairs for equipment failures
• Connect new workstations to network and host systems
• Perform equipment moves if required
• Perform application software installation
• Perform data migration services
• Assist with helpdesk coverage as required
• Maintain loaner laptop pool
• Assist with desktop/laptop imaging as needed.

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