122 Call Center Manager Jobs in Raleigh, NC
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Confidential is Hiring a Call Center Manager Near Raleigh, NC
Work Location: In person```Duties:```
- Manage and oversee the daily operations of the call center
- Develop and implement strategies to improve customer service and sales performance
- Monitor call center metrics and provide regular reports to senior management
- Train, coach, and mentor call center representatives to ensure high-quality customer interactions
- Set performance goals and objectives for the team and provide ongoing feedback and performance evaluations
- Collaborate with other departments to optimize processes and enhance customer satisfaction
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Stay updated on industry trends and best practices in customer service, sales, and technology
```Qualifications:```
- Proven experience in a call center management role, preferably in a customer service or sales environment
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Solid understanding of call center operations, including workforce management, quality assurance, and performance metrics
- Proficient in using Salesforce or similar CRM software to track customer interactions and sales activities
- Ability to analyze data, identify trends, and make data-driven decisions to improve call center performance
- Strong problem-solving skills with the ability to negotiate and resolve conflicts effectively
- Knowledge of technical sales or technology industry is a plus
- Base salary commission and bonus. First year target would be $65k with growth opportunities.
Raleigh office location.
This is an exciting opportunity for an experienced Call Center Manager to lead a dynamic team in delivering exceptional customer service and driving sales. If you are a results-oriented leader with a passion for customer satisfaction and business development, we would love to hear from you. Apply now!
Monday-Friday, 2nd shift.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
Supplemental pay types:
- Commission pay
- Performance bonus
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Work Location: In person
Job Summary
Full Time
$94k-130k (estimate)
04/18/2024
04/23/2024
michaelmabraham.com
<25
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
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