The UPS Store – Center Assistant Manger

$13-$15 an hour

30-40 hours per week

The Assistant Manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Assistant Manager expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

As the Assistant Manager you will learn all operations of the business including ordering, staffing, administrative functions, and scheduling. This position is intended to serve as a segue to become the Store Manager - a 6 to 8 month transition is expected.

Benefits:

• 401(k) plan – 100% match up to 3% contribution (50% match thereafter - up to 5%)
• Potential for growth into Store Manager
• Employee discount
• Paid time off
• Flexible schedules, a casual work environment, and paid breaks
• Paid Notary Public certification course/exam

Significant Plus:

· Bilingual

· Previous UPS Store experience

· Current commissioned NC Notary Public

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Experience in a retail environment preferred, but not necessary
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Must be dependable, prompt, reliable, responsible, and have a positive job attitude
• Able to lift 40 pounds

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person