Administrative Assistant - Full Time

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity!

As our Administrative Assistant, you will be working closely with the Intake and Administrative teams, functioning as a primary point of contact and an information source for new and existing Southlight clients. You will be responsible for a variety of tasks including greeting and scheduling clients and visitors, contacting clients to remind them of appointments, collecting copays and service fees, answering and routing calls and keeping paperwork organized.

The perfect fit for this role will have prior experience working in a behavioral health setting!

Pay

$18.00 per hour.

Schedule

Monday-Friday, 8am - 4pm.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays. SouthLight is also an approved employer for the Public Student Loan Forgiveness (PSLF) program.

Job Responsibilities of an Administrative Assistant

• Provides check-in services for all scheduled client appointments
• Responsible for in-person and phone support, providing information regarding treatment services and general inquires and connecting to the appropriate source
• Utilizes electronic medical record to assist clients and staff with scheduled appointments
• Runs reports to verify accuracy of client information and staff schedules
• Makes daily appointment reminders to clients via phone and/or email
• Coordinates with Administrative Support Coordinator to prepare and process new client intake paperwork and assist with scheduled intakes
• Prepares telehealth room and equipment prior to scheduled appointments, make sure successful video connection has been made and stand by during consult to provide technical assistance
• Performs skilled keyboarding and accurate data entry in a fully integrated electronic medical record system
• Collects and reconcile cash/credit card co-pays and service fees from clients upon registration
• Provides general administrative support for the program including filing, typing, copying, data entry and faxing in a prompt, efficient and cooperative manner

Qualifications of an Administrative Assistant

Education and Experience

• Min of HS diploma or GED
• Min two years of experience in front office, customer service or related field - behavioral health experience a plus

Knowledge, Skills and Abilities

• Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
• Commitment to strong customer service focus rooted in empathy
• Excellent time management and prioritization skills to handle and manage high volume of calls
• Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities.
• Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization
• Ability to use an electronic medical record system

About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.

We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.