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CAI is seeking a Service Desk Analyst II for an onsite contract engagement with our client based in Trenton, NJ.
What You’ll Do
What You’ll Need
· Associate's Degree in any field from an accredited college or university or equivalent experience
· 3 years’ experience working at a call center creating and troubleshooting tickets
· 3 years' software experience as Level 2 support
· 3 years' experience with Active Directory
· 3 years' experience supporting Microsoft: Teams, Office 365, Excel, Word, and Visio.
· 3 years' experience troubleshooting Windows OS
· Ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines
· Experience with State Government (preferred)
Physical Demands:
· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
Computer Aid, Inc. (CAI) is an innovative solutions company managing engagements with numerous Fortune 1000 companies and government agencies. CAI is headquartered in Allentown, Pennsylvania with a staff of over 4,200 professionals working at locations around the world in a variety of industries. Our services leverage technology to provide outstanding customer experiences that generate new value for our clients, our employees, and our greater communities. CAI is building a culture of continued learning, support, and personal development in a collegial environment. We also strive to make a positive impact on our surrounding communities through various outreach programs. We make a positive difference for our associates and the communities in which we serve. Our mission: Provide industry-leading services and an incredible workplace for our associates, while making an impact on our communities. For more information on our professionals, services, and industries we support, please see our website www.cai.io.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or (888) 824 – 8111. This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/
EEO Statement: It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
Job Type: Full-time
Benefits:
Experience level:
Schedule:
License/Certification:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$54k-67k (estimate)
12/17/2023
04/16/2024
compaid.com
ALLENTOWN, PA
50 - 100
1981
Private
ANTHONY J SALVAGGIO
$10M - $50M
IT Outsourcing & Consulting
CAI offers information technology services like balanced outsourcing solutions, Legacy Support, Application development & other services.
The job skills required for Service Desk Analyst II include Troubleshooting, Help Desk, Service Desk, Active Directory, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst II positions, which can be used as a reference in future career path planning. As a Service Desk Analyst II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst II. You can explore the career advancement for a Service Desk Analyst II below and select your interested title to get hiring information.