SunPlus is looking for a Business Systems Consultant (BA w/help desk & customer service) to work for the State of NJ in Trenton.

• Pay Rate: $60/hr on 1099 or $54 W2 hourly
• Duration: 12 months with extension likely
• Job # 731445

**This position is HYBRID, 2 days per week onsite in Trenton, NJ and 3 days remote 

**It typically takes the government 2-3 weeks to start interviewing 

EXCELLENT written and verbal communication.

Project

This contractor has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner.

The BSC will be working within a team to instigate process improvements in the provisioning workflow.

The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:

• Experience with Help Desk, customer service, and directly assisting users.
• Experience with developing systems via a structured SDLC methodology including Agile methodology.
• Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
• Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
• Experience in collaborating with multiple teams to develop and implement programs.
• Experience in writing test plans and test scripts and conducting various testing.
• Experience in creating user training manuals and conducting user training and demos.
• Ability to analyze complex business processes and work flows and propose areas for improvement.
• 4 year college degree or equivalent study required.
• Relevant work experience: 6 to 8 years.