463 Client Services Manager Jobs in Charlotte, NC
Compass Group Careers is Hiring a Client Services Manager Near Charlotte, NC
Position Title: CLIENT SERVICES MANAGER - CHARLOTTE, NC
Pay: 13
Salary: $53,000 - $58,000
Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Job Summary
The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions.
Essential Duties & Responsibilities:
* Assure accurate and timely financial reporting
* Inspect reports and summaries to look for possible gaps
* Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance
* Makes recommendations and presents information to the corporate client’s contact
* Assure accurate financial expectations for renewals/bids in working with Sales group
* Facilitate meetings with internal resources to address issues
* Build, maintain and sustain relationships with clients
* Have quarterly meetings and business reviews with all top 20 customers
* Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization
Qualifications:
* Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
* Proven financial analysis skill set
* Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
* Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
* Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
* Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
* Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
* High level of proficiency in Excel, Word and Outlook required
* PowerPoint software experience preferred
Apply to Canteen One today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen Oneare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1272985
Job Summary
Full Time
$105k-136k (estimate)
01/25/2024
05/21/2024
The job skills required for Client Services Manager include Customer Service, Client Service, Customer Satisfaction, Account Management, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
