MAJOR PURPOSE:

The Accounts Receivable Specialist is responsible for the support of processing, data entry and accurate billing of Fire Protection service orders in support of National Account Customers and their locations. The goal being that they will work directly with customers to ensure accuracy of payment and resolution of discrepancies that cause aged A/R balances. In addition, they will be responsible for the collection and resolution of any overdue payables on the processed jobs and will resolve any discrepancies as needed to ensure Accounts Receivable reporting metrics are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support post job processing of all completed work orders in Marmic’s software portals
• Ensure accuracy of customer A/R statements, points of contact and billing requirements
• Maintain customer relationships with goal of narrowing focus on outstanding A/R and accuracy of customer payables
• Ensure accuracy of data entry, paperwork submission and invoicing of any assigned customer specific software portals
• Produce line-item billing on a per job basis with a high level of accuracy to all customers in a variety of customer requested formats
• Document and resolve pricing questions or concerns either internally with Marmic branches or with customers as required
• Work with Marmic Branches and/or Partner Affiliates on missing paperwork requirements and/or pricing issues
• Monitor and manage the customer Accounts Receivable reports to ensure prompt and accurate payment is occurring and AR Metrics are being met
• Resolve any and all short pays, overpayments or other payment discrepancies from customer A/R reports
• Work with the Marmic National Account CSR’s and Department Manager to ensure customer pricing sheets are up to date and accurate
• Provide customers with required or missing documentation in instances of non-payment due to missed billing requirements
• Maintain professional quality relationships with Branch and Affiliate Partners at all times.
• Meet or exceed all customer service metric’s (KPI’s or SLA’s)
• Support Marmic Branches and Partner Affiliates to set them up for success
• Maintain customer scopes of work and job/customer specific pricing as assigned

• Other duties as designated