MAJOR PURPOSE:

The Billing Specialist - Client Services is responsible for the processing, data entry and accurate billing of Fire Protection service orders in support of National Account Customers and their locations. They will ensure that each and every work order is properly invoiced with a high level of detail and accuracy for each line item. In addition, they will be responsible for the collection and resolution of any overdue payables on the processed jobs and will resolve any discrepancies as needed to ensure Accounts Receivable reporting metrics are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Post job processing of all completed work orders in Marmic’s software portals
• Data entry, paperwork submission and invoicing of any assigned customer specific software portals
• Produce line-item billing on a per job basis with a high level of accuracy to all customers in a variety of customer requested formats
• Document and resolve pricing questions or concerns either internally with Marmic branches or with customers as required
• Work with Marmic Branches and/or Partner Affiliates on missing paperwork requirements and/or pricing issues
• Monitor and manage the customer Accounts Receivable reports to ensure prompt and accurate payment is occurring and AR Metrics are being met
• Resolve any and all short pays, overpayments or other payment discrepancies from customer A/R reports
• Work with the Marmic National Account CSR’s and Department Manager to ensure customer pricing sheets are up to date and accurate
• Ensure proper paperwork and documentation is provided for each service order
• Maintain professional quality relationships with Branch and Affiliate Partners at all times.
• Meet or exceed all customer service metric’s (KPI’s or SLA’s)
• Support Marmic Branches and Partner Affiliates to set them up for success
• Ensure jobs are ‘pre-billed’ and prepared for post job processing
  Ensure successful closing as each month completes by way of complete and accurate job progression and processing
• Maintain customer scopes of work and job/customer specific pricing as assigned

• Other duties as designated