Posting Open Until Filled

Salary range: $37,777 - $47,196

At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.

Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

Provide high level support in the processing of accounting and operational transactions related to business licensing and taxation. This job requires a skilled business professional in carrying out the input, processing, and review of customer accounts within an accounting operations environment. This role is a non-supervisory position.

The following duties are normal for this job. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

General responsibilities will include:

Demonstrates substantial understanding of the job requirements and apply knowledge and skills to a wide range of tasks within one or more of the following areas.

Achieve productivity standards and goals while maintaining highest level of customer service.

Respond to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns.

Responsible for follow-up communications with customers to ensure that the customer inquiry has been fully resolved.

Verify and reconcile customer receivable accounts.

Review Financial documents i.e. Federal tax returns, Income and P&L statements.

Use automated systems to input data, generate reports, conduct specialized research projects, and respond to inquiries.

Provides support to Revenue collections process.

Maintain databases by entering, updating, and retrieving data as well as formatting and generating reports.

Conduct account reconciliation of past due customer accounts

Identify opportunities to further improve efficiency and effectiveness of processes, procedures, and information reporting.

Consistently display a professional demeanor when interacting with both personnel and customers.

Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals.

Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately.

Other business-related duties and special projects as needed.

Specific Responsibilities may include:

Responsible for the processing of City of Atlanta Business Licenses

Input daily new and renewal account data

Verification of customer submitted documentation in accordance with City of Atlanta ordinances

Responsible for the input, review, and reconciliation of Business license customer accounts

Respond to customers’ inquiries regarding the status of their Business License and occupant tax

Manage the billing process for assigned revenue stream prescribed by ordinance

Resolve customer related Atlanta Serv cases in a timely manner

Responsible for reducing aged receivables

Answer customer inquiries via personal contact, phone, and/or email

Assist as needed in the completion of ad hoc projects related to Business licensing and taxation

Proficiency in Excel and SharePoint

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Solid understanding of financial and transactional processing

Skilled in use of Microsoft Office, accounting software

Good planning, organizational and communication skills

Ability to handle escalated issues

Ability to train new employees and/or interns

Ability to compile simple reports

Ability to use independent judgment and discretion

Must have good interpersonal skills

Ability to process numbers quickly and accurately

Ability to spot inconsistencies and either troubleshoot issues as they arise or escalate to higher level

Excellent technical, oral, and written communication skills to effectively communicate with both internal and external customers

Consistently provide outstanding customer service

Willingness and ability to multi-task in a high energy and fast paced work environment

Provide detail oriented and organized work products

Results and deadline driven

Perform proactively and with flexibility

Work cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving and results

Aptitude to deal with confidential matters tactfully and with good judgment

Analytical skills to research, report, and troubleshoot process inefficiencies

Ability to follow direction and work independently

Knowledge of Job

Has knowledge of data input, billing, and accounts receivables as necessary in the completion of daily operational responsibilities. Can follow policies, procedures, SOP’s. Can follow long-term goals for the department to promote effectiveness and efficiency. Ability to keep abreast of any changes in policy, methods, operational needs, etc. Can effectively communicate and interact with management, employees, and members of the public. Can assemble and present information in a clear and organized manner. Have good organizational, human relations, and technical skills. Has the ability to follow regulations, procedures, and related information. Is knowledgeable and skilled in the use of computers.

Standard Performance Indicators (not intended to be all-inclusive)

Adhere to all COA and DOF policies.

Become fully cross-trained in all facets of transactional processing of Business licensing.