152 Technical Support Specialist Jobs in Atlanta, GA
Ericsson is Hiring a Technical Support Specialist Near Atlanta, GA
- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service in accordance with Vonage values
- Perform database searches
- Gain an understanding of the product line and the role of CSS Corp in supporting Vonage
- Remain empathetic and concerned with resolving the customer’s issue
- Work Environment/Physical Demands:
- Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
- Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
- Handle a high workload and managing the customer expectations
- Minimum Requirements:
- Education: High school diploma
- Experience: 1 -2 years of working in the call center environment or providing technical support in related fields
- English level: Excellent written and verbal communication skills (90% English fluency)
- Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screening
- Two years of technical support experience preferred
- A , Networking , MCSA, CCNP or other certifications preferred
- Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues
- Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
- Good written communication skills: To be able to document cases accurately
- Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Typing skills: Type at least 35 WPM
- Empathy: Vonage call center operator must be able to empathize and connect with the client to put themselves in their place and understand their problem.
- Communicative capacity: A Vonage call center operator must know how to communicate. Can explain processes that are sometimes complex.
- Tranquility: The candidate should be a calm person and should remain calm and try to reassure the client. The operator must avoid major conflicts with the client and seek the satisfaction of every customer
- Multitasking and Time Management capacity: The candidate must be able to perform multiple tasks simultaneously.
- Problem solving: The candidate must be effective in identifying a problem and possible solutions for that problem
Job Summary
Full Time
Durable Manufacturing
$59k-76k (estimate)
03/21/2024
05/20/2024
ericsson.com
SIMI VALLEY, CA
>50,000
1876
PATRICK FERRARI
$1B - $3B
Durable Manufacturing
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About Ericsson
We help our customers enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale. Our comprehensive portfolio ranges across Networks, Digital Services, Managed Services and Emerging Business; powered by 5G and IoT platforms.
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, Help Desk, Networking, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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