96 Technical Support Analyst Jobs in Atlanta, GA
SymplyFi is Hiring a Technical Support Analyst Near Atlanta, GA
Job Description
- In office during weekdays and rotating Saturday daytime shifts (5 days total / 40 hours per week).
- Follow documented procedures to troubleshoot, resolve and/or escalate customer technical support issues
- Provide support for customer technical support issues
- ISP outages and cloud application issues.
- Network access issues with Point-of-Sale devices, PCs and Printers
- VoIP phone service issues
- Wireless network configuration and access issues
- Escalation of complex issues to the appropriate internal team(s)
- Inventory & Asset management - unboxing, asset tagging and storage of hardware inventory
- Create, Document & maintain support tickets
- Monitor customer site status and proactively respond to outages
- 5 days per week
- Rotating schedule including Saturdays (Daytime)
- Rotating after hours on-call
- We offer growth potential and promote from within.
- Potential career paths after this role include: Lead Technical Support Analyst, Provisioning Engineer, DevOps Engineer or Sales Engineer.
- We will pay for your IT certification exams.
- We have an in-house IT lab you can use anytime to study or practice your skills.
- 3 years of telephone based IT technical support experience
- 3 year of Windows and/or Apple Mac PC configuration & support experience
- 3 years of PC network connectivity troubleshooting experience including knowledge of static IP address configuration, IP Subnets, VLANS, ARP, DNS, DHCP & MAC Addresses
- Highly proficient with PC network & internet connectivity troubleshooting
- Excellent customer service and communication skills - enjoys working with non-technical users over the phone to resolve IT issues
- Available to work rotating Saturday shifts (40 hour work week)
- Available to work in the office - this is not a remote position
- Experience in the restaurant, hospitality or retail industry
- Experience with retail technologies like POS systems
- 1 year Linux CLI experience (home lab, school or work experience all count)
- $45,000 to $55,000 (Based on experience)
- Medical, Dental & Vision benefits
- Paid holidays
- 401K
- Collaborative environment that supports empirical learning
Job Summary
Full Time
$56k-72k (estimate)
04/16/2024
05/05/2024
symplyfi.net
Atlanta, GA
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The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
