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Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.
Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2023-24 school year, 45 Connections Academy virtual public schools will operate in 29 states and expect to serve more than 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S.
The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the K-12 education community including online courses, a program for homebound students, a digital learning platform, and more. More than 300 schools, school districts, state departments of education and other educational institutions, serving tens of thousands of students throughout the U.S. and beyond, are already utilizing Connections Learning products and services.
Position Summary :
Family Technical Support will work remotely as part of our contact center primarily providing technical support services to students and caretakers as they set up and use our technology to learn at a distance from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and broadband network issues.
Family Technical Support Analyst Responsibilities :
Customer Connections Support Responsibilities :
Requirements :
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Virtual Learning
Schedule: FULL\_TIME
Req ID: 13522
\#location
Full Time
Print & Book Publishing
$42k-54k (estimate)
03/28/2023
05/17/2024
pearson.com
DOYLESTOWN, PA
15,000 - 50,000
1998
Private
DAVID PEARSON
$1B - $3B
Print & Book Publishing
Tower Research Capital is an electronic trading platform that offers financial infrastructure solutions for institutional investors and banks.
The job skills required for Customer Service Technical Support Administrator include Technical Support, Products and Services, Communication Skills, Innovation, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Technical Support Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Technical Support Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Technical Support Administrator positions, which can be used as a reference in future career path planning. As a Customer Service Technical Support Administrator, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Technical Support Administrator. You can explore the career advancement for a Customer Service Technical Support Administrator below and select your interested title to get hiring information.