CallRail is a Georgia-based business communication and analytics platform that offers call tracking, conversation intelligence, tracking and related solutions.
The Position. CallRail is looking for a Technical Support Specialist to join our growing team. . What You'll Do. . Demonstrate a solid understanding of CallRail’s business rules as they relate to customers and all associated transactions. Utilize online resources to resolve customer troubles. Provide input for troubleshooting scripts and diagnostic tools. Properly code trouble tickets using Ticket classification Guidelines. Actively participate i...
