What are the responsibilities and job description for the Director of People Operations position at callrail?
The Position
The Director of People Operations is a strategic and operational leader responsible for driving the systems, processes, and policies that power CallRail’s employee experience. As the #2 to the VP of Talent & Culture, this role bridges strategy and execution—ensuring People Operations, HR compliance, total rewards, and systems optimization align with company goals.
What You'll Do
- Act as a thought partner to the VP of Talent & Culture on organizational design, workforce planning, and people strategy.
- Serve as the operational lead for People programs, ensuring seamless integration across Culture, TA, and Leadership Development initiatives.
- Serve as a trusted advisor on employee relations matters, guiding resolution in a fair, consistent, and value-driven manner.
- Equip managers to engage in constructive ongoing feedback and coaching conversations.
- Foster an environment where employees feel empowered to provide upward feedback and engage in open dialogue with management.
- Partner with Finance to manage compensation strategy, pay bands, and benefits optimization.
- Own the company’s performance review process, ensuring it promotes growth, accountability, and transparency.
- Own onboarding/offboarding, policy management, and employee records accuracy.
- Represent Talent & Culture in cross-functional leadership meetings as needed.
- Oversee HRIS, data integrity, and people analytics to support business decisions.
- Ensure compliance with federal, state, and local employment laws.
- Lead process automation and AI-driven efficiencies in HR workflows.
- Lead, coach, and develop the People Operations Manager, HR Coordinator, and Office Coordinator.
What You'll Need
- 7 years of progressive HR/People Operations experience, including 3 years in a leadership role.
- Experience scaling people operations in a growth-stage tech or SaaS company preferred.
- Strong understanding of HR systems, analytics, and compliance.
- Strategic thinker with strong execution and influence across levels.
- Experience in change management and process optimization (AI and automation a plus).
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
- Healthcare (options covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).