Position: Victim Support Specialist

Hours: Monday through Wednesday, 12:30 - 8:30 pm; Thursday, 11:30 - 7:30 pm; Friday, 8:00 - 4:00 pm

Position Summary:

The Victim Support Specialist position is an entry-level role, providing essential support to the office-based team in assisting and advocating for diverse survivors of domestic violence and their families. This position contributes to creating a safe and empowering environment by offering physical, psychological, and emotional assistance.

Duties and Responsibilities:

· Provide services to clients using the trauma-informed model of care

· Offer person-centered assistance to callers and walk-in clients

· Assist in crisis intervention to callers and walk-in clients; recognizing the uniqueness of each and responding to trauma responses

· Support victims support by answering calls, identifying and assessing needs, and providing general information and community referrals

· Collaborate with the PAC (Preventing Abusive Conduct) Program to assist in coordinating PAC members for groups

· Assist Mobile Victim Advocate Program with incoming referrals and ACP (Adult Confidentiality Program) requests

· Aid in managing office deliveries, donations and other tasks as needed

· Perform other assigned duties as required

Knowledge, Ability, Experience Requirements:

· Basic understanding of behavioral health-related fields

· Familiarity or knowledge of domestic violence and the impact of trauma

· Exposure to providing crisis intervention a plus

· Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)

· Effective organizational skills

Other Requirements:

· Must be 21 years of age

· Ability to pass fingerprint and background clearance as mandated by Chrysalis and ADHS licensure requirements

· Acquire or maintain CPR and First Aid training certifications as required by Chrysalis policies

· May be required to move equipment weighing up to 25 lbs. and to ascend/descend stairs.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Patient demographics:

• Adults
• Children

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Social work: 1 year (Required)
• Receptionist: 1 year (Required)
• Intake: 1 year (Preferred)
• Administrative: 1 year (Required)

Work Location: In person