Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions within each customer. The ideal candidate is passionate about providing an exceptional experience for every customer and motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers. Core Responsibilities: Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external). Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions. Develop and execute regular Strategic Customer Success Plans in partnership with your assigned accounts. Drive Customer Engagement for all EI VOC programs. CSAT/NPS surveys, and Community User Groups. Develop relationships at all levels of a customer organization. Close the loop on all feedback received from the customer including product enhancement requests, outstanding issues, and strategic improvement initiatives. Track & monitor account status and identify areas of concern. Requirements: Bachelor's Degree or equivalent combination of education and work experience. Minimum of 1-3 years in a technical support environment or project management Minimum 3-5 years of experience in customer account management or customer success Minimum 3-5 years of experience in a cloud-based radiology/cardiology environment if preferred but not a minimum or required Previous experience with Cloud-based Healthcare Solutions Proven track record in developing relationships & ensuring clinical, operational, and financial success of their cloud investment. Preferred Qualifications: Exceptional organizational, presentation, and communication skills, both verbal and written. Effective escalation management skills. Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps. Demonstrated ability to deal with change and excel in high-stress situations. You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed. You introduce new ideas and processes which improve performance and productivity. Working Conditions/Physical Requirements: General office demands Travel: You will be required to travel 10% or less. Current State: We are all working virtually now. This is a remote/virtual position Territory: Nationwide Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions within each customer. The ideal candidate is passionate about providing an exceptional experience for every customer and motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers. Unique Benefits*: • Flexible work environments • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships • Employee wellbeing programs and generous health plans • Educational assistance programs • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies • Learn more at https://careers.changehealthcare.com *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only: The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives. The base pay range for this position is $79,290.00 - $196,440.00 Diversity, Equity & Inclusion: •At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships. •Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to Click here https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws. Careers Transforming the Healthcare System Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners. Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system. Employee Experience, Cultural Values, and Total Rewards. We celebrate diversity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth. Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for? Feeling Inspired? Ready to Make a Change? Learn how Change Healthcare can transform your career and apply today! Click here to view our Privacy Notice. Please be advised that Change Healthcare has become aware of suspicious activities whereby unknown, non-Change Healthcare-affiliated groups are using the Change Healthcare name and logos in employment scams.