We are excited to announce we are hiring for a Technical Account Manager at Centre Technologies!

Job Description
Our Technical Account Manager (TAM) will provide the strategic vision for Centre Technologies clients and assist them with escalated questions or concerns. You will accept ownership of the relationship between Centre Technologies and our clients and ensure the company is meeting the expectations and needs under the client Service Level Agreement (SLA).

Primary duties of this role involve conducting client meetings, initiating client communications, and working with our service team to coordinate support efforts. This is a fast-paced, multifaceted position that requires you to learn about our client's business, understand how they leverage IT as a competitive advantage, provide guidance on reducing their IT Risks, and help provide strategic IT planning and budgeting.

Our ideal candidate has impeccable attention to detail as well as strong communication and execution skills. We’re looking for someone who is meticulous, thorough, and efficient. Multi-tasking and organizational skills are a MUST. 

Key Responsibilities for Technical Account Manager

• Schedule and attend quarterly Technology Business Review (TBR) meetings with clients.
• Create reports and agendas
• Make appropriate recommendations for new technology solutions during TBRs and as-needed
• Client account management
• Research and scan IT solutions or frameworks for specific industry segments
• Work with the Operations team to find solutions/resources to solve client problems
• Create and update partner technology roadmaps and budgets, and work with the Operations team to understand and recommend changes
• Work with clients to understand their business needs and challenges and develop technical or process-based solutions
• Conduct monthly phone check-in calls to clients
• Review client survey feedback
• Make follow-up calls to end users and work with the operations team as needed
• Monitor service activities and make recommendations when appropriate
• Present new service or hardware offerings to clients
• Work with sales team to propose and sell projects to clients
• Review client agreement performance and recommend service agreement renewal terms
• Coordinate conversations between clients and vendors and provide thorough recommendations regarding cost and value for vendor products

Qualifications

• Bachelor’s degree required.
• A solid understanding of IT Systems and Infrastructure
• Proven experience working with Executive-level clients
• A solid understanding of business operations and budgeting
• Experience in designing or scoping projects
• Outstanding communication and presentation skills
• Customer Service-oriented mindset with a passion for serving others

Perks

• Full benefits package (medical, dental, vision)
• 401K Match
• Hybrid office options
• 15 days PTO per year
• 10 paid holidays per year
• Dog-Friendly office

Additional Information

• This position is located in Austin, TX with occasional travel to client offices throughout Texas
• Hours are typically Mon – Fri, 8:00 AM - 5:00 PM
• May occasionally be required to work after business hours to include holidays, nights, and weekends