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The Technical Account Manager on the Managed Services team serves as clients’ main point-of-contact for proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. The TAM is responsible for driving customer adoption of the SHI Complete and SHI Connect platforms and acts as the customer’s primary point of contact for all non-support-related inquiries within SHI’s Managed Services portfolio. The TAM maintains a technical understanding of the customer’s environment to serve as a subject matter expert on the customer’s managed IT environment. The TAM conducts regular business reviews with customers and SHI Account teams to ensure customer satisfaction and uncover additional product and service opportunities via SHI or MSP partner services, programs, or offerings.
This position is required to report to the SHI Austin, TX office location as determined by SHI management
Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
Include but not limited to:
Full Time
Wholesale
$69k-94k (estimate)
03/13/2024
05/05/2025
shi.com
FOXBORO, MA
3,000 - 7,500
1989
THAI LEE
$200M - $500M
Wholesale
When you work with SHI, you'll gain access to 5,000 ridiculously helpful and knowledgeable technical specialists across the globe to help deliver against your IT and business needs, helping you build strategies and solutions that will drive innovation, collaboration and security all with cost optimization as the #1 priority. Our experts will help you select, deploy and manage the very best solutions that our 15,000 technology partners have to offer, complemented with a growing portfolio of SHI consultancy and managed services. Whether it's streamlining the business of IT with innovative e-com...merce, fulfillment and IT asset management solutions, helping you build hybrid data center and storage solutions, securing your growing diversity of data and assets or building a truly collaborative digital workplace, SHI has got your back at every stage of the technology lifecycle. In addition to being a leader in the industry, SHI is ranked #67 on Forbes Best Employers for Diversity 2020, and #38 on Forbes Americas Largest Private Companies 2019.
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