Description
The Center for Urban Community Services, a national leader in the development of effective housing and service initiative for people experiencing homelessness, seeks an Administrative Assistant for their Intensive Mobile Treatment program.
In January 2016, the NYC Department of Health and Mental Hygiene (DOHMH) launched a demonstration project to achieve better outcomes for people with involvement with the homeless services, criminal justice, and the behavioral health service systems. Three Intensive Mobile Treatment (IMT) teams were developed specifically to serve persons with complex cross-systems involvement. The initiative was expanded in 2017, 2018, 2020, 2021, and January 2022.
IMT teams are hired, trained and funded to maximize flexibility and continuity of care for people who were poorly served by more traditional service models.
The mission of IMT is to improve an individual's quality of life through counseling, advocacy (both on an individual and systems level), support and assistance with meeting one's individual needs and goals, and most importantly, by providing an opportunity to connect with a diverse team of service providers. IMT teams work with individuals regardless of their current or past experience with substance use, mental health concerns, physical health concerns, involvement with the criminal justice system, and/or history of violence. IMT teams stay connected to individuals regardless of their location in shelter, on the street, in housing, hospital or jail.
Responsibility:
The Administrative Assistant will hold an Associate's Degree in a relevant field. S/he will be the gatekeeper to the office space in East Harlem, and the first point of contact for all participants coming to the office. This position will also be responsible for administrative duties and coordinating communication across teams, including answering and screening phone calls, monitoring office equipment and requesting supplies, and managing communal areas in the IMT office. The Administrative Assistant will be expected to contribute to a program culture that is person-centered, outcome-oriented, and committed to continuous quality improvement. All IMT team members are expected to develop relationships with participants to further the treatment goals. The Administrative Assistant, under the supervision of the Office Manager, will be a fully integrated member of the Intensive Mobile Treatment Team, and is expected to fulfill the following clinical responsibility:

• Develop relationship with participants within the treatment milieu
• Participate in daily team meetings
• De-escalate conflict, including engaging emergency responders
• Assess and respond to participant needs when no other clinical staff are available
• Ability to deliver treatment from collaborative treatment plan as required
• Attend trainings, as required by CUCS and DOHMH

Requirements

• Associates Degree or equivalent
• 2 years relevant experience
• Good word-processing skills including extensive experience with MS Word
• Good interpersonal and organizational skills
• Effective written and verbal communications skills
• Ability to multi-task
• Bachelor's degree preferred