Client Services Manager

CDM Media is an award-winning global B2B technology marketing and media firm that specializes in engagement with C-level executives. Over the last decade we have built an international community of over 10,000 top level IT executives that represent the top half of all worldwide technology decision makers. 

OVERVIEW:

The Client Services and Event Management Department manages relationships with CDM Media’s event and integrated online media program sponsors, and fortune 1000 CIO delegates who attend CDM Media’s wide and varied industry events. From the point a sale is finalized, or a delegate contract is received, the Client Services and Event Management Department works to manage expectations, execute program, and event deliverables, and build strong relationships with CDM Media’s growing client base through efficient and attentive management. The event leads are also responsible for venue sourcing, staff travel and management of venue event orders.

SKILLS:

To be considered for this role, please have the following:

Experience:

Education: Bachelor’s degree.

Skills: Excellent communication skills, strong presentations skills and enjoy working in a team. Proficiency with Microsoft Office Suite and be with familiar with Zoom and CRM systems.

Characteristics: This role requires someone that is organized, self-motivated and adaptable with a passion for events and project management.

BENEFITS:

At CDM Media, we believe in giving back to our employees. In addition to your competitive base salary, medical & dental and 401(K), we have plenty of additional perks:

Holidays: 15 days paid personal vacation each year with winter holiday shutdown. Summer hours and your birthday off.

Incentive program opportunities.

Security: Life and disability insurance to all staff.

RESPONSIBILITIES:

Main liaison for clients- from contract signing through event, overseeing their involvement for all assigned events.

Collect deliverables from sponsors, including session content and attendee information.

Oversee meeting selections with the management team and creation of personalized itineraries for the attendees.

Successful planning, management, and onsite deployment of assigned events.

Follow-up post-summit and provide reporting to all attending sponsors.

Manage online summit presence- including agenda, homepage, and attendee page.

Champion sponsor best practices and brief all attending sponsors, educating on the agenda and mobile app.

Provide ongoing sales support to the global sales team.

Premier account management of key high-spend and high-profile clients.

Act as hotel liaison, including management of rooms list, generate banquet orders, and assign key concessions.

With offices in Chicago, Scottsdale and London, this role can sit in any location. CDM Media currently offers remote work to protect our current and future employees. This role might not be remote long-term once the CDC has cleared it safe to return to an office setting.

CDM Media is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CDM Media is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.