Capital Dent Masters LLC is seeking a reliable and organized Office Assistant to join our team in the Main Office. As an Office Assistant, you will be responsible for providing excellent customer service and handling various office-related tasks, including answering phone calls, scheduling estimates, placing part orders, shipping and receiving parts, data entry, customer follow-up via email and phone calls, updating spreadsheets, and more.

We offer a competitive hourly rate, paid semi-monthly, with the potential for bonuses based on productivity and punctuality after an 8-week probation period. As an employee of Capital Dent Masters LLC, you will be entitled to paid vacation and personal days.

Our ideal candidate is someone who takes pride in their work, is a quick learner, and thrives in a fast-paced environment. This is a full-time position, and confidentiality agreements will be required.

If you are interested in this opportunity, we encourage you to apply today and join our team of dedicated professionals at Capital Dent Masters LLC.

Responsibilities

• Work closely with General Manager to create a team environment producing high-performance results.
• Provide direct reports with clear expectations and the necessary tools, training, and information to perform their jobs effectively.
• Ensure R.O's are filed accurately, and Standard Operating Procedures (SOP) are being followed.
• Greet customers.
• Ensure proper information intake for estimating.
• Prepare and complete proper paperwork for final customer packet before vehicle delivery (CP, final invoice)
• Provide post-repair plan communication, including all vehicle status updates
• Insurance claim processing.
• Perform other related duties as assigned.

Qualifications.

• High school diploma or GED
• Prefers an Associate degree or equivalent combination of education, experience, and training.
• 2 to 4 years of customer service experience or Administrative Office Assistant experience (Preferred).
• Ability to effectively communicate with others, orally and written.
• Bilingual English/Spanish
• Professional, Personable and friendly demeanor with exceptional customer service to both internal and external customers
• Advanced computer and organizational skills. Ability to quickly adapt to a fast-paced environment and multitask.

Experience:

• Microsoft Office Suite (Google Docs): 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Administrative Assistant or Office Manager: 1 year (Preferred)
• Collision Center or Automotive Body Shop: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: In person