Description

Position Summary:

The Inside Sales Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer point of contact for service, information regarding products, and customer complaints.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with those particular clients with their assigned sales representatives and keeps sales rep abreast of any issues, opportunities, and developments.
• Tracks and manages larger, multi-service-center orders with multiple SKUs and multiple delivery points over several dates. Advocates for the customer to internal operations leaders.
• Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.
• Prepare quotes, promote solutions and services, process orders, arrange deliveries, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Interacts with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Suggest new or additional services or products to customers based on their needs; identify and close additional purchases of products and services by customers' communities.
• Prospects qualify and generate sales within the company’s established trading partners. Responds to requests for bid, and develops relationships such that Merchants Metals is informed about upcoming RFBs timely.
• Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.

Requirements

Qualifications and Skills:

• 3 years of relevant experience.
• Proven customer support experience in a large-scale B-2-B environment.
• Ability to adapt/respond to multiple priorities with a calm and professional demeanor.
• Excellent communication skills, including phone etiquette and active listening, and excellent note-taking.
• Construction scheduling or distribution scheduling experience is strongly preferred.
• The proven willingness and ability to rapidly and thoroughly learn new software, such as Microsoft products, ERP, and company-specific technology tools. Confident in one’s ability to continuously evolve with the role.

REQUIRED EDUCATION/CERTIFICATION:

• High School Diploma
• A two-year degree is strongly preferred
• Bilingual English/Spanish preferred
• Project management experience and/or certification strongly preferred

We’ve got you covered.

Binford Supply employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through LiveHealth Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks – Discounts on products and services with companies nationwide.
• 401k Retirement Program with strong company match

In addition to the benefits program, Binford Supply also provides employees a competitive wage, career advancement, and training opportunities.

Why Join the Binford Supply Family?

Our core values are integrity, service, accountability, and humility. Our employees are a part of a culture that supports and encourages personal development and growth. To be a market leader, we realize this. We must be committed to our people as well as our products. We are dedicated to the development of our employees and want them to feel as though their time with Binford Supply is an investment in their future. Our expertise contributes to Binford Supply's position as the industry leader in fence solutions.

Starting at $20/hour - depends on experience