Company DescriptionAWP Safety Company, is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl.Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.Job DescriptionThe Customer Service Representative will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the organization to contribute to company growth. The Customer Service Representative will build and maintain relationships with current and future customers to assist with their needs in a work zone for Traffic Control, Flagging, and Sign Install, as well as support their needs for Traffic Control equipment, rentals, and sales.Coordinate traffic control set-ups for customersTrack and manage all projects in our ERP SystemContribute to the growth of the company and our Automated Flagger Assistance Devices (AFAD’s) utilization for customersAssist with the growth of the Signs and Sales division with installs and/or signs/equipment salesParticipate in the continual improvement of the process, tracking, production, and billing of each projectClear understanding of the sales funnelResponsible for meeting with current and potential customers to grow and maintain a relationshipBuild and maintain a book of business and generate leads for future growthTrack all customer contacts, and review invoices to ensure customer accounts are accurateEnsure prompt, dependable & friendly customer serviceUnderstanding of P&L and how that relates to the businessMeet or exceed a goal of $3,800,000 or more in total revenue for the year: traffic control equipment, rentals, and salesSchedule/attend 1-2 appointments per day or over 350 per yearAttain 12-15 new orders per week with a goal of 1-3 large orders per monthOther duties and responsibilities as assignment.QualificationsQUALIFICATIONS/EDUCATIONHigh School Diploma or GED required3 years of experience with both inside and outside sales preferredOrganized with an intense focus on accuracy and attention to detailProblem-solving skills and critical thinking skillsExcellent verbal and written communication skills as well as meticulous attention to detailAbility to develop, foster, and manage customer relationshipsProficient with Microsoft Office Suite Products (Excel, Word).Excellent problem-solving skills and creativityMultitasker with attention to detailAbility to work alone and with a teamDrive to learn new skills and aspirations to move up in the futureAdditional InformationWORK ENVIRONMENT AND PHYSICAL DEMANDSThe employee must be able to successfully handle the physical demands of this position, which include the following:Hours of operation are typically 8 a.m.- 5 p.m., M-F40 hour workweek with possible holidays/weekendsPrimarily 80% out in the field and 20% in the officeOccasionally lift and move 10 -25 poundsProficient literacyThe employee frequently is required to stand, walk, or reach with hands and armsBenefits-eligible 1st of the month following hire.All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical IllnessCompany paid 50k in basic life insurance.Company paid LTD.Health Savings and Flex Spending Accounts Available401(k)Paid Time Off & Paid HolidaysAWP named one of America’s Greatest Workplaces 2023 for DiversitySalary:$60,000 - 70,000 per year Sales Incentive Plan All your information will be kept confidential according to EEO guidelines.AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.