Customer Service Manager 13324

A leading professional networking company is seeking a Customer Service Manager. The successful candidate will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on our hiring products and solutions. The ideal candidate has experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value. The company offers a great work environment!

Customer Service Manager Pay and Benefits:

• Hourly pay: $40-$50/hr
• Worksite: Leading digital streaming network (Chicago, IL 60611 or Omaha, NE 68144 - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

Customer Service Manager Responsibilities:

• Serve as a Customer Champion and Advocate.
• Help Customers realize value from their investment.
• Manage a book of business by prioritizing and delivering on key customer lifecycle events.
• Show commitment to personal journey with Partner with teams (ie. sales,implementation, insights, etc.) onprioritized customers to drive overallcustomer adoption, enhance customersuccess, mitigate customer churn risk, andreturn on investment (ROI).
• Execute leading practicerecommendations based onmethodologyleading practices to book ofbusiness to drive product adoption andensure they leverage the solution toachieve agreed upon operationalpriorities, leading to full business value andagreed success criteria.
• Build an understanding of ourproducts and industry knowledge toeffectively drive greater customerengagement on the most relevantfeatures/functionality for their specificbusiness needs.
• Help identify churn risk and maintainhealthy customer engagement levels byidentifying low utilization and providingsolutions to further drive customer success.
• Sharecustomer insights to drive differentproduct adoption behaviors.
• Track and document customer activityviasystem tools,ie.Dynamics.
• Encourage customers to utilizeappropriate resources toincrease their utilization permethodologies.
• Minimum travel may be required whentravel guidelines safely allow for in-personvisits, depending on location and territory.

Customer Service Manager Qualifications:

• 4 years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .
• Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint .
• Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales and/or sales effectiveness experience.
• Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges .
• Developing organization, project management, and time management skills.
• Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.
• Ability to prioritize workflow across a large client base .
• Developing an understanding of Sales concepts and Software as a Service .
• Acts as a team player with both internal and client teams.