Telecommunications Attendant 1315429 (H)

A leading University is seeking a Telecommunications Attendant. The successful candidate will provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; and establish conference calls. The ideal candidate has experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.The company offers a great work environment!

Telecommunications Attendant Pay and Benefits:

• Hourly pay: $24/hr
• Worksite: Leading University (Stanford, CA 94305 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 4 Month Assignment

Telecommunications AttendantResponsibilities:

• Provide directory listings and information; connect callers to the appropriatedepartment, faculty or staff member, physician, patient or student; establishconference calls.
• Quote long-distance calling rates; clarify system dialingcapabilities; provide general assistance in using telephone and paging systems.
• Page Medical Center doctors and staff for incoming callers; announce pageswithin the Medical Center; provide both general and specific doctor-patientsupport during off-hours using on-call rosters and other pertinent referencedocuments, electronic and hard copy.
• Dispatch medical emergency teams for theMedical Center in response to medical alert notifications (e.g., cardiacarrest, trauma, fire, chemical spills, disaster recovery, and policeemergencies)..
• Provide off-hours coverage and support for our entities.
• Utilize call center and collaboration applications andsystems to ensure first-call resolutions.
• Carry out various administrativetasks, including maintaining information and paging directory databases,creating internal reports, reference material and archives, performing systemdiagnostics, test routines or system searches, and processing internal forms.
• Participate in process and performance improvement efforts: This includesregularly acting as a mentor to co-workers in the effort to improve call handlingand customer services skills, assisting with training of co-workers, andreviewing, updating, and suggesting improvements to processes and processdocumentation.
• Adhere to safety rules.
• Promote Culture of Safety: Demonstrate commitment to personal responsibility and value for safety; communicate safety concerns; use and promote safe behaviors based on training and lessons learned.

Telecommunications AttendantQualifications:

• 4 years of experience preferred.
• Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
• Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
• Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
• Ability to exercise tact and diplomacy under pressure.
• Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
• Hands-on experience with MAC or DOS systems and console operations.
• Familiarity with automated paging systems.
• Ability to work in a team environment and effectively contribute as a member of a team.
• Have a thorough knowledge of our facilities, of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
• Demonstrate the ability to work well with the colleagues and clients and with external organizations.
• Should have used phone technology and able to work multitasking.

Telecommunications Attendant Schedule:

• 3 to 6 weeks will be training Monday - Friday 5:00 AM to 5:00 PM.
• After training- Shift will be fixed between 5:00 AM to 11.30 PM and will be notified prior to work.
• May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). ∙ Required to remain on duty without leaving the console for three or more hours at a time.