You haven't searched anything yet.
Job Summary
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
Primary responsibilities include : registering guests, making and modifying reservations, hotel operator, and concierge duties.
Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
Job Duties & Functions
Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N Not Anticipated : 0%
O Occasionally : 1-33% (per shift)
C Constantly : 67-100% (per shift)
Work Environment of Job
Associate is subject to inside environmental conditions : Protection from weather conditions but not necessarily from temperature changes.
Frequency : C
Associate is subject to outside environmental conditions : No effective protection from weather.
Frequency : N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency : N
Associate is subject to noise : There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency : N
Associate is subject to vibration : Exposure to oscillating movements of the extremities or whole body.
Frequency : N
Associate is subject to hazards : Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency : N
Associate is subject to atmospheric conditions : One or more of the following conditions that affect the respiratory system or the skin : Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency : N
Associate is subject to oils : There is air and / or skin exposure to oils and other cutting fluids.
Frequency : N
Associate is required to function in narrow aisles or passageways.
Frequency : N
Associate is exposed to infectious diseases.
Frequency : N
None : Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency : C
Physical Requirements of Job
Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and / or hands and arms.
Frequency : N
Balancing : Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency : N
Stooping : Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency : N
Kneeling : Bending legs at knee to come to rest on one or both knees.
Frequency : N
Crouching : Bending the body downward and forward by bending leg(s) and spine.
Frequency : N
Crawling : Moving about on hands and knees or hands and feet.
Frequency : N
Reaching : Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing / using a mouse).
Frequency : N
Standing : Remaining upright on the feet, particularly for sustained periods of time.
Frequency : C
Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency : F
Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency : O
Pulling : Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency : O
Finger Dexterity / Grasping : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Applying pressure to an object with the fingers and palm.
Frequency : F
Feeling : Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency : F
Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency : C
Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency : C
Repetitive Motions : Making substantial movements (motions) of the wrists, hands, and / or fingers.
Frequency : C
and / or assembly or fabrication of parts at distances close to the eyes.
Frequency : C
Lifting
Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency : O
Amount : up to 10lbs
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him / her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Job Posted by ApplicantPro
Last updated : 2024-03-22
Full Time
Accommodations
$26k-34k (estimate)
03/24/2024
04/18/2024
lodgingenterprisesllc.com
Wichita, KS
<25
Accommodations
The job skills required for Guest service agent include Customer Service, Guest Service, Scheduling, Problem Solving, Transportation, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.