Customer Service Representative

Job Description:

We are looking for a Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.

Responsibilities and Duties

• Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner
• Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Creating customer service tickets for required service and parts
• Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems
• Proper documentation of customer activities, progress, and service issues
• Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
• Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth

Qualifications and Skills:

• Punctual and reliable; be at work on time every day and the ability to work in a team environment
• Strong phone contact handling skills and active listening
• Problem solving skills required, willingness to learn
• Microsoft Programs experience – Outlook, MS Teams, and MS Excel
• Construction and Window knowledge preferred
• Bilingual Spanish/English a plus
• Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti
• Consistency complete day to day tasks of a customer service representative per standard work routine

Education/Experience:High school diploma/GED or 1-2 years of related work experience