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It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.
JOB RESPONSIBILITIES:
Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide clerical and administrative support as necessary. Provide showroom support by assisting with customer selection as necessary.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
Work environment & Physical demands
Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.
REQUIREMENTS/EDUCATION AND EXPERIENCE:
PERSONAL ATTRIBUTES:
Job Type: Full-time
Schedule:
Full Time
$35k-44k (estimate)
04/17/2024
06/16/2024
umistone.com
BOYNTON BEACH, FL
25 - 50
2020
Private
$50M - $200M
UMI is a provider of marbles, stone slabs, tiles and landscape products for residential and commercial sectors.
The job skills required for Customer Service Representative include Customer Service, Products and Services, Microsoft Office, Attention to Detail, Customer Relationship, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.