Position Summary:

The Customer Service Representative (CSR) will be responsible for providing exceptional support to our valued customers and managing internal and external relationships. This position requires an understanding of telecom products and services fundamentals and a thorough understanding of job responsibilities.

Growth Paths: Customer Service Specialist,Account Management, Project Management, Sales

Keys to Success: Customer-Focused: ability to provide a quality of excellence, putting our customers first; Organized: ability to manage and track internal and external communications; Detail-Oriented – precise, focused and able to provide detailed notes and updates.

Requirements:

· Adhere to a customer-focused process to support service requests, implementation, and escalation activities.

· An understanding of telecom services and products fundamentals.

· Ensure responsiveness is timely to all user-groups.

· Demonstrated ability to identify and resolve customer issues while provide an exceptional customer experience.

Responsibilities:

· Resolve customer service issues in a timely, professional manner.

· Manage external and internal relationships with timely and accurate communications.

· Provide ongoing support for customer’s billing, MACD, and product requests.

· Perform periodic risk assessment of overall process.

· Perform periodic process improvements (based on direct and indirect factors).

· Organize and secure communications documents (written and electronic).

· Ensure customer satisfaction (all user-groups).

· Reinforce the “mission, goal & guiding principle of the operations dept. (all user-groups).

Experience and Skills Required

· 4 years Customer service experience

· Experience in a telecom carrier or reseller environment

· Excellent verbal and written communication skills

· Knowledge of telecommunication industry fundamentals (delivery of products & services)

· Advanced organization skills

· Project Management Experience desired

· Advanced PC and related application skills

· Ability to operate in an entrepreneurial environment

Job Type: Full-time

Pay: $16.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Tampa, FL 33634: Relocate before starting work (Required)

Work Location: In person