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ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Full-Time Operations Manager at the DCU Center in Worcester, Massachusetts 01608.
POSITION RESPONSIBILITIES:
Works independently with little to no supervision
Ensures accurate execution of work orders for all event facility set ups and changeovers
Works with the Director of Operations to recommend and develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the clients and the facility
Manages subordinate supervisors who oversee employee functions in the operations department including but not limited to interviewing, hiring and training employees; planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
Recommends and/or authorizes the requisition of equipment and supplies within the budget guidelines
Investigates, analyzes and resolves operational problems and complaints including recommendations for new methods and/or policies
Conducts periodic staff meetings to discuss procedures, problems and policy changes
Engages with the DCU Center management team in coordination of decision making that is generally governed by procedure and guided by policy
Maintain an effective working relationship with vendors, clients, exhibitors, patrons and others encountered in the course of employment
Works effectively with other facility departments to ensure their needs/requirements from the Operations Department are completed in a timely manner
Organizes and prioritizes the Operations Department workflow to meet deadlines
Ensures the entire operations team exhibits positive customer service and maintains a professional leadership demeanor in all actions
Ensures all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed
Serves as Operations Designee to the ASM Safety Program to train all employees on fire/life safety and emergency procedures
SUPERVISORY RESPONSIBILITIES:
Directly supervises all employees in the Operations Changeover and Housekeeping Departments. Manager carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring and training employees, planning, assigning, directing work, appraising performance, rewarding, disciplining employees in conjunction with Human Resources.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position will require a considerable amount of standing for long hours, walking, climbing, stooping, lifting (up to 50 lbs) and carrying. Position also requires working in heights (up to 65) and moderate to loud noises. This position requires work in both indoor and outdoor settings and may be subject to adverse conditions.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND /OR EXPERIENCE
Bachelors Degree and 5 years facility operations experience in a similar environment
Supervisory experience required
Knowledge of Microsoft Word, Outlook, Excel and CAD programs
Workday payroll experience a plus
Must be licensed and insured to operate a motor vehicle within the United States; some travel required
SKILLS AND ABILITIES
Educated on laws, codes, ordinances, policies, procedures, risk management, fire/safety precautions, rules/regulations and emergency procedures
Ability to respond to emergencies and utilize first aid and first response procedures to fire or life safety incident
Knowledgeable in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility
Working knowledge of electrical, plumbing, heating and air conditioning
Working knowledge and operation of various on-site equipment Zamboni, forklifts, boom lifts, scrubber, vacuums, buffers and other light power-driven equipment
Possess skills and experience in labor relations and supervising/training personnel
Possess skills and experience in purchasing procedures
Ability to read and comprehend blueprints, drawings and other related materials
Ability to operate portable radio and standard office equipment including copier and fax machines
Ability to follow and provide oral and written instructions and communicate effectively
Ability to work effectively under pressure and/or stringent schedule occasionally in adverse conditions while producing accurate results
Ability to remain flexible and adjust to situations as they occur
Excellent customer service skills
Ability to work with limited supervision and as a team member
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
NOTEThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee
TO APPLY:
This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements using the link below:
https://www.dcucenter.com/about-dcu-center/employment/
To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.
HR ManagerDCU Center50 Foster StreetWorcester, MA 01608
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor
Full Time
$97k-125k (estimate)
04/22/2024
05/10/2024
asmglobal.com
NORTH LITTLE ROCK, AR
50 - 100
2013
MICHAEL MARION
<$5M
ASM GLOBAL - IMAGINE THE EXPERIENCE We are excited to announce that AEG Facilities and SMG have officially combined to form ASM Global. ASM Global will have a portfolio of more than 300 of the worlds most prestigious convention and exhibition centers, arenas, stadiums and performing arts venues. Imagine an opportunity exponentially greater than each of us alone. We brought together two industry leaders AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in venue management, marketing and other services to create ASM Global. Together, we are establish...ing a new benchmark of excellence in managing live experiences, from convention and exhibition centers to world-renowned live entertainment, sports and special-event venues. Combining our expertise to deliver increased value and enhanced capabilities to municipalities, venue and team owners, content creators and event organizers worldwide, all in service of creating amazing experiences and life-long memories. As the worlds most trusted venue manager, we have global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate and thrive.
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The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.