ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Full-Time Operations Manager at the DCU Center in Worcester, Massachusetts 01608. POSITION RESPONSIBILITIES: Works independently with little to no supervision Ensures accurate execution of work orders for all event facility set ups and changeovers Works with the Director of Operations to recommend and develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the clients and the facility Manages subordinate supervisors who oversee employee functions in the operations department including but not limited to interviewing, hiring and training employees; planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems Recommends and/or authorizes the requisition of equipment and supplies within the budget guidelines Investigates, analyzes and resolves operational problems and complaints including recommendations for new methods and/or policies Conducts periodic staff meetings to discuss procedures, problems and policy changes Engages with the DCU Center management team in coordination of decision making that is generally governed by procedure and guided by policy Maintain an effective working relationship with vendors, clients, exhibitors, patrons and others encountered in the course of employment Works effectively with other facility departments to ensure their needs/requirements from the Operations Department are completed in a timely manner Organizes and prioritizes the Operations Department workflow to meet deadlines Ensures the entire operations team exhibits positive customer service and maintains a professional leadership demeanor in all actions Ensures all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed Serves as Operations Designee to the ASM Safety Program to train all employees on fire/life safety and emergency procedures SUPERVISORY RESPONSIBILITIES: Directly supervises all employees in the Operations Changeover and Housekeeping Departments. Manager carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring and training employees, planning, assigning, directing work, appraising performance, rewarding, disciplining employees in conjunction with Human Resources. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will require a considerable amount of standing for long hours, walking, climbing, stooping, lifting (up to 50 lbs) and carrying. Position also requires working in heights (up to 65’) and moderate to loud noises. This position requires work in both indoor and outdoor settings and may be subject to adverse conditions. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND /OR EXPERIENCE Bachelor’s Degree and 5 years facility operations experience in a similar environment Supervisory experience required Knowledge of Microsoft Word, Outlook, Excel and CAD programs Workday payroll experience a plus Must be licensed and insured to operate a motor vehicle within the United States; some travel required SKILLS AND ABILITIES Educated on laws, codes, ordinances, policies, procedures, risk management, fire/safety precautions, rules/regulations and emergency procedures Ability to respond to emergencies and utilize first aid and first response procedures to fire or life safety incident Knowledgeable in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility Working knowledge of electrical, plumbing, heating and air conditioning Working knowledge and operation of various on-site equipment – Zamboni, forklifts, boom lifts, scrubber, vacuums, buffers and other light power-driven equipment Possess skills and experience in labor relations and supervising/training personnel Possess skills and experience in purchasing procedures Ability to read and comprehend blueprints, drawings and other related materials Ability to operate portable radio and standard office equipment including copier and fax machines Ability to follow and provide oral and written instructions and communicate effectively Ability to work effectively under pressure and/or stringent schedule occasionally in adverse conditions while producing accurate results Ability to remain flexible and adjust to situations as they occur Excellent customer service skills Ability to work with limited supervision and as a team member Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours NOTE The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee TO APPLY: This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements using the link below: https://www.dcucenter.com/about-dcu-center/employment/ To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodations to complete the application process may call 508-929-0114. HR Manager DCU Center 50 Foster Street Worcester, MA 01608 ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.