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Position Summary:
The Manager of Client Center Operations is the first point of contact for visitors and callers at Ascentria’s Worcester Client Center and is responsible for providing professional, courteous, and timely customer service to all. The Manager of Client Center Operations will set a welcoming and professional tone for the office and honor cultural, linguistic, and other differences of all guests. This position will act as the onsite point-person for triaging a range of issues including physical plant, safety and security, visitor/occupant issues and complaints. The Manager of Client Center Operations will work collaboratively with programs and business units within the office and those located off site, providing a ‘warm handoff’ to callers and guests as needed promoting a positive and welcoming experience for all visitors.
Who are we?
Ascentria Care Alliance has spent the past 150 years helping people in need. We envision thriving communities where everyone has the opportunity to achieve their full potential. Together with our partners, we inspire people to help one another reach beyond their current circumstances and realize new possibilities.
Essential Responsibilities
Reception
Office Management
Administrative Support:
Qualifications
Company Benefits
Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.
Full Time
Social & Legal Services
$63k-85k (estimate)
03/11/2024
05/11/2024
ascentria.org
WALTHAM, MA
<25
2001
GEANNE WOODWARD
$10M - $50M
Social & Legal Services