Operations Manager

TITLE: Operations Manager

HOURS: Full-Time

LOCATION: New York, New York

COMPENSATION: Salary

Arrive is changing the way wellness works. We operate as a co-working fitness wellness space with an elite team of members that rent space to privately train their high-caliber clients. Having expanded to an 8,000 sq ft location in late 2023, we’re building on a track record that has earned mentions in print and podcasts that include Vogue, Fitness, Refinery29, In Style, Interior Design Magazine, Pilates Style, and Women’s Health. We’ve supported the practices and hosted sessions for renowned leaders and celebrities in industries that include fitness wellness, Hollywood, Broadway, Grammy-winners, politicians, and more. Arrive helps wellness professionals do what they love while building strong independent businesses that enable flexibility, freedom, and financial success. Simultaneously, the Studio’s comprehensive multidisciplinary approach to health offers our end-client physical therapy, massage therapy, Pilates, personal training, yoga, bodywork, and even nutrition all under one roof.

We are very selectively adding to our team of exceptionally talented and motivated individuals to help accelerate our efforts.

JOB SUMMARY:

• The Operations Manager propels the company’s growth by managing five key areas: operations, facility maintenance, the Customer Experience team, customer retention growth, and sales. They ensure that our independent Wellness Pros are set up to succeed with their private clients, and support our employees to create a next-level Wellness experience in a clean safe environment.

SPECIFICS OF ROLES & RESPONSIBILITIES:

• Operations/Facility Clearly communicate company expectations, enforce policies, run systems and processes, and supervise all daily, weekly, and monthly tasks. Manage the facility with attention to detail; oversee daily administration and internal systems to execute a #ReadyToGo space, including acting as the liaison between the cleaning company, laundry company, building management, vendors, suppliers, and Customer Experience Team. Be the first person to spot issues and handle them effectively and quickly.
• Manage Customer Experience Team Lead Customer Experience team by hiring, training, and scheduling. Proactively set systems and manage processes to run the administration of the business. Supervise a team and their development to maintain a fresh and inspiring experience for members.
• Customer Retention and Growth Develop the business of current customers, update and manage internal marketing results, lead development efforts, produce and execute events, employ social media strategy and content creation, and oversee finance including payment processing for members on a daily, weekly, and monthly basis. Onboard members (via tours, communicating brand systems, helping acclimate members and clients to best utilize the space), oversee scheduling (daily, weekly, and monthly inbound requests via phone, email, and in-person booking) with attention to detail and laser-like focus to create a superior experience for our members. Foster connection by providing personalized greetings, and proactively addressing member requests, complaints, and concerns.
• Sales Convert leads generated by marketing efforts with a high level of efficacy. Using a proactive and hospitable approach, be able to identify high-quality prospects, close sales consistently, and generate new leads and cross-referrals. Produce weekly and monthly reports and maintain excellent communication between the marketing team, Customer Experience Team, and CEO.
• And other business needs as required to summary; potential to increase responsibility substantially based on the performance of above outlined starting responsibilities

YOU:

• You have the skills to help build a business with a projected expansion of 250%, work closely next to the founder/CEO, and engage VIP clients and a growing community.
• You are a confident leader who excels in implementing innovative growth strategies, is excited to set the tone for a dynamic culture, takes pride in sharing a unique brand, enjoys hosting events, and can develop partnerships with affinity brands.
• Sometimes you won’t know the right answer, but you’re the kind of person who is always up for the challenge, ready to think on your feet, and creates effective systems to nip issues in the bud.
• Operations can be complex. You are up to the challenge of no two days being the same and find joy in anticipating and proactively solving unique operational issues from start to finish
• If you thrive at and enjoy figuring out really complex puzzles and logistical obstacles, this is the place for you.

OPERATIONS MANAGER REQUIRED SKILLS:

• Exceptional people skills
• Strong written and communication skills
• Takes initiative effortlessly
• Strong Google Docs / Office suite skills
• Familiarity or ability to learn MindBodyOnline, Squarespace, GoogleDocs on Mac platform, Asana, Active Campaign, SignIn, and others
• Detail-oriented
• Executes consistently
• Strong proactive problem-solving and systems thinker
• Top-notch organization skills

OPERATIONS MANAGER PREFERRED SKILLS:

• Business, service industry, fitness industry, or communications focus
• Positive attitude
• Strong analytical skills
• Ability to work in a fast-paced environment
• Works well independently or as part of a team
• Interest in Fitness/Wellness/Brand

Operations can be complex. You are up to the challenge of no two days being the same and find joy in anticipating and proactively solving unique operational issues from start to finish

If you thrive at and enjoy figuring out complex puzzles and logistical obstacles, this is the place for you!

Work Remotely No

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Schedule:

• Choose your own hours
• Monday to Friday

Experience:

• Management: 2 years (Preferred)

Work Location: In person