Here at AppsFlyer, it's all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table. We are all driven individuals whose interests are just as diverse as we are. You could say we're #PeopleObsessed. When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it's company breakfasts, happy hours and parties, our connection to each other is always a core focus.

AppsFlyer is looking for a Customer Success Manager for our Scale Plus team to help drive customer growth within our Client Services team. This is a key role that will help progress and scale our effective "Wow" customer experience by leveraging technology, customer journey narration, and data insights, to deliver value to our customers. We're looking for a driven and organized self-starter that enjoys maintaining a large revenue accountability and leveraging insights from data to determine priorities.

This agile program exists to drive a high quality of customer experience using a one to many scaled model and delivers the same key concepts of success that a named customer success program drives and does so at greater scale.

What you will do:

• Own program-wide customer satisfaction, retention, and expansion at AppsFlyer, operating collaboratively within a small team across $10-15M ARR of business accountability.
• Deliver value to customers through developing and executing on strategic one-to-many initiatives (such as evaluating/implementing new software tools, creating email campaigns, custom trainings, webinars, new collateral assets, or hosting customer office hours)
• Create systems, test, learn, optimize on scale initiatives and measure results to present to your internal team and iterate/evolve based on customer outcomes.
• Collaborate cross-functionally with Customer Success, Marketing, Customer Success Operations, Data Analysis, and Revenue Operations teams to learn and disseminate knowledge and best practices.
• Analyze segments of customers to gain a deep understanding of their business and report on trends, for purposes such as identifying risks or premium product need groups.
• Identify opportunities and pivot priorities and escalate in the moment based on customer needs using your discretion to schedule zoom, email, and phone calls for escalations for key customer moments e.g., project based work for deep link implementation for new retargeting strategy.
• Learn and communicate business and product knowledge from Scale customers to leadership within the broader Customer Success org to improve our overall service to all customers and their growth.
• Uncover opportunities to improve our team's processes and efficiency, while maximizing customer value.

What you have:

• Passion for customer success & delivering value to customers puts a smile on your face
• 3-5 years experience in customer success role
• Creative, resourceful, detail-oriented, and well-organized. Agile, willing to try new things, measure results and iterate on approaches
• Strong project management, cross functional collaboration and executive communication skills and the drive to build upon a program and evaluate results
• Analytical - skilled in "thinking about data in aggregate" and ability to step back and evaluate with action in mind on how to achieve desired outcomes using most efficient methods
• Passion for data analysis tools (like Looker), A/B testing (for new KPIs, workflows, reporting) and finding treasure troves of insights
• Solid understanding of all applications of the AppsFlyer product (basic and premium features)
• Ability to strategically drive customers toward best practices

Bonus Points:

• Experience in ad technologies, data visualization, and email marketing platforms
• Product management sense/familiarity

For our US-based candidates, the expected On Target Earnings (OTE) are between $124000 and $158000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.

As a global company operating in 16 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO