318 Customer Success Manager Jobs in New York, NY
emergiTEL Inc. is Hiring a Customer Success Manager Near New York, NY
Primary Responsibilities:
The role will lead small or mid level customers and/or participate in a large enterprise customer(s).
Responsibilities to include:
- Work closely with customer and PMO to plan the initial product delivery including an understanding of delivery expectations, key performance indicators, and training.
- Lead or help focus on customer adoption after initial delivery. Build relationships, help customers embrace workflow, coordinate consistent deliverable expectations and act as an escalation point for customer questions or concerns. Measure KPIs for success.
- Help expand partner relationships by identifying strategic customer objectives. Work with my client leadership to suggest my client product solutions to enhance the customer digital roadmap.
- Participate in creating a SOW. Provide status updates with the customer and my client leadership including project updates and revenue projections.
- Help retain the customer partnership by participating in renewal discussions, terms and negotiation. Work closely with customer and my client leadership for final acceptance.
- Become an expert in my client solution offerings. Represent the customer in my client product development, prioritization, and improving internal best practices.
- College degree or equivalent practical experience
- 4-5 years of operational and execution leadership with customer experience. Knowledge
of two or more of the following: sales, service, technology and business operations. - Two years of Insurance experience.
- Ability to create strong relationships. Excellent communication and presentation skills.
- Experience in leading projects. Understand how to leverage internal resources to
achieve results. - Eagerness to participate in customer strategy and roll up your sleeves to get the job
done as necessary. - Ability to travel up to 20% for face-to-face customer meetings.
- Experience working in a SaaS or consulting engagements.
- Experience in the creation and delivery of the digital customer experience.
Job Summary
Full Time
Insurance
$123k-171k (estimate)
05/14/2024
07/13/2024
emergitel.com
Madison, WI
<25
Insurance
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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