You haven't searched anything yet.
Job# : 2019790
Job Description :
If you are interested, please send your resume to Jordan at Jarodriguez@apexsystems.com*
Customer / Desktop Support Specialist
100% onsite M-F San Antonio, TX
CompTIA Security certification required
Job description
We’re seeking a Customer Support Specialist with a working knowledge of the current desktop Microsoft Operating System and other software being utilized at DHA or Government offices, to provide day-to-day management and support of the BAMC desktop computing environment.
Responsibilities and Duties :
All other response times will be negotiated based upon the location of the customer, at the discretion of the Government for the most efficient and complete service for the customer.
Identify when a device, connected to the facility LAN, must be repaired, added, deleted or modified, the contractor shall take into consideration the interaction with the network of all components and / or software of the information system to be repaired or modified.
The contractor shall not interfere with the connectivity of a network device, except as required for the period during which the repair or modification is actually being performed.
Identify when a peripheral such as a printer, point device, video monitor, scanner, etc., is to be repaired, added or modified, the contractor shall configure the peripheral to function with the system hardware and software.
This may include setting or resetting hardware settings, either through an interactive process with the peripheral or elsewhere in the system.
It may also be necessary to modify CMOS settings on some computers, and the process may also include the installation of software drivers and the modification of operating system or application software configurations.
The contractor shall not, by installing software, cause an information system to be in violation of Federal copyright.
Perform on-call duty on evenings, weekends, and holidays to provide guidance and support to customer support technicians on resolution of program / applications problems and / or failures, and may be required to return to the work site to resolve critical problems.
Contractor shall submit overtime documentation to the first line supervisor for review, first line supervisor will send documentations to the COR for approval.
No field modifications shall be installed unless approved by the Government.
Qualifications :
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Last updated : 2024-03-26
Full Time
Business Services
$45k-56k (estimate)
03/27/2024
04/11/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Customer support specialist include Customer Service, Customer Support, Leadership, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.