293 Customer Support Representative Jobs in Houston, TX
Meta is Hiring a Customer Support Representative Near Houston, TX
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.
Job Description
Role: Customer Support Representative
Location: 800 Phillips Road Bldg 0111 Webster NY 14580
Duration: 12 months
Pay Rate: $17/Hour on W2
Shift- 7am - 11pm (Mon - Friday)
Description:
- Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer.
- Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems & tools.
- Proactively communicate the benefits of diagnosing and resolving issues
- Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team, as necessary.
- Contribute to knowledge systems to enhance solutions provided to customers.
- Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met.
- Provide feedback on Policies and Procedures to continuously improve Customer experience.
- Maintain product & software knowledge.
- Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction.
- Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner.
Qualifications
- Post-Secondary Education is an asset.
- Technical support experience is an asset.
- Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox,
- PlayStation, mobile devices, software, computers, printers, etc. is an asset.
- Friendly & Able to communicate effectively - listening, written & verbal.
- Ability to deliver results independently and as a part of a team.
- Critical thinking and decision making
- Ability to multitask effectively with attention to detail.
- Prior 'support center' experience not required.
EDUCATION: Minimum: High School diploma or equivalency
EDUCATION VERIFICATION: Yes
Background Check and Drug test would be required.
Job Summary
Full Time
$42k-54k (estimate)
04/27/2024
05/10/2024
meta.ua
REDWOOD CITY, CA
50 - 100
2013
Private
REMCO WESTERMANN
<$5M
Business Services
Related Companies
About Meta
META is an online media platform that publishes news on politics, weather, sports, health, finance, lifestyle and entertainment segments.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
