As a Customer Support Representative, this position is to interact with customers to schedule service appointments and manage all related data. You will serve as a key contact and liaison for customers to ensure their total satisfaction. This work will ensure clear documentation of all interactions and maintain our high standard of data quality. In a customer service capacity, you will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

This is a fully remote position. Employees must be located in United States (applicants outside USA will not be considered). The starting wage is $22.59/hour with weekly pay, PTO, and benefits available after 10 days of employment.

• Our team members enjoy: Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly payroll
PTO, 401k, & a Full benefits package

Responsibilities

• Answer phones and direct calls to appropriate person.
• Prepare purchase orders for daily receipts and order office supplies.
• Ensure every customer experience is top notch in quality.
• Ability to keep records of call transactions with strong written skills to clearly document details of calls.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Forward calls and messages to the appropriate recipients in a timely manner.
Continuously strive to improve client satisfaction and retention by delivering exceptional service and seeking feedback to identify areas for improvement.

Skills & Requirements

• High school diploma or equivalent (additional relevant certifications or education is a plus).
• Excellent interpersonal and communication skills.
• Proficient computer skills, including experience with other customer service tools.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
Ability to work well under pressure, prioritize tasks, and meet deadlines.

Job Type: Full-time, Part-time

Pay: $22.59 - $30.59 per hour

Expected hours: 35 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
Vision insurance

Experience level:

Shift:

• 8 hour shift
Day shift

Weekly day range:

Work Location: Remote