69 Customer Service Account Representative Jobs in Minneapolis, MN
J.K.K.Nattraja Educational Institutions is Hiring a Customer Service Account Representative Near Minneapolis, MN
```Job Overview:```
We are looking for an experienced Customer Service Account Executive to join our team in a fast-paced remote environment.
```Duties:```
- Deliver exceptional account service and cultivate successful customer relationships.
- Listen to customer needs and provide a consultative approach to align customer needs with company solution set.
- Effectively demonstrate and support our solutions to customers as required. Assess customer engagement and identifies opportunities to grow account. This includes:
Following through on outstanding orders.
Conducting collection analysis to determine upsell opportunities.
Establishing robust relationship across multiple touch points.
Identifying opportunities for upselling and communicate them to Account Development Manager.
Work with the Account Development Manager to ensure the health of assigned customer accounts.
- Tracks key performance indicators (KPI’s) to measure efficacy of customer relationships.
- Follow up with dedicated Customer Service Assistant to ensure that • Zendesk tickets are resolved within the contractual SLAs.
- Concurrently manages multiple accounts, deadlines, and projects.
- Track and document all customer communications through Zendesk. Perform other duties as assigned.
```Education & Qualifications```
- Minimum 2 years’ experience as SaaS Customer Service or Account Executive
- Minimum associate degree, bachelor’s degree preferred.
- Possesses an understanding and demonstrated success in of B2B Sales process.
- Quick to adapt and assumes responsibility for allocated accounts.
- Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, Slack Ability to multi-task across multiple software systems and customers.
If you are a proactive individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Customer Service Account Representative and take your career to new heights!
Job Type: Full-time, Part-time
Pay: $19.00 - $25.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance Work from home
Schedule:
- 8 hour shift
- Day shift Monday to Friday
Work Location: Remote
Job Summary
Full Time
$60k-78k (estimate)
03/07/2024
07/02/2024
The job skills required for Customer Service Account Representative include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Account Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Account Representative positions, which can be used as a reference in future career path planning. As a Customer Service Account Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Account Representative. You can explore the career advancement for a Customer Service Account Representative below and select your interested title to get hiring information.
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