OMICRON is a leading manufacturer of primary and secondary test equipment for electric power systems. This position is responsible for assisting Area Sales Managers and Application Engineers in preparing quotes, invoicing customers, while performing extraordinary customer service.
Location: Houston, TX
This position will report to the North America Regional CSS Lead.

ESSENTIAL JOB FUNCTIONS

• Integrate and work with Area Sales Managers and Application Engineers to achieve common goals for high customer satisfaction in the sales process
• Assist in customer support and attend to customer inquiries and calls
• Guide and support the entire sales process
  • Prepare quotations, shipping documents, and commercial documents for bidding activities
  • Follow submitted quotations and coordinate with the Area Sales Managers for any clarifications and follow up
  • Process purchase orders and place intercompany orders
  • Ensure that the customer's order gets processed and shipped
  • Invoice the customer for shipped orders
  • Manage the collection process for invoiced equipment/services
• Improve and maintain data quality in CRM and Dynamics AX, especially for accounts, contacts, quotations and orders
• Follow up on event and marketing contacts as needed
• Act as the single point of contact for all inquiries from the customer together with the Area Sales Manager
• Follow up with the customer for the reconditioning activities of equipment
• Follow up with suppliers/couriers regarding customer inquiries
• Perform other duties to support the CSS team
• Support of OMICRON customers during US Northeast business hours

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent command of written and spoken English
• Good computer skills and understanding of database structures (preferred)
• Prior experience with a CRM and/or ERP system (preferred)
• Attention to detail and strong problem-solving skills
• Reliable work style with self-initiative
• Enjoy working in a small team environment
• Available to participate in company's promotional activities (fairs, exhibitions, conferences, etc).

WORK EXPERIENCE

• At least 3 years customer service and sales support experience required
• At least intermediate level in Microsoft© Word, Excel programs, and Outlook.

This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

EDUCATION

• High school diploma required
• Business and/or some college courses preferred

WORKING CONDITIONS

• Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
• Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds/ 23 kg, and operating office equipment; Frequent sitting, occasional bending and kneeling.
• Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

OMICRON distinguishes itself by

• Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
• Having fun while working as a part of a professional team.
• Encouraging personal initiative through flat hierarchies.
• Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
• Offering an attractive benefit package.

OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information.
If you are interested in this position, please complete this employment application and upload all your information (resume, cover letter,...).