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Position Overview
The primary job function of the CSR is to increase revenues in the Parts, Service and Rental Departments by supporting our customers with best in class customer service. CSR’s will align with both Darr and 54 equipment/solution sales reps to “own” the customer. It is the responsibility of equipment sales to acquire new accounts and sell equipment solutions and services. It is the responsibility of the CSR to ensure we are delivering quality so that the customer has no reason to look elsewhere for any of their material handling needs. The CSR must maintain a strong, healthy relationship with equipment sales and operations to be successful. Motto: Add Techs & Rent Trucks. By selling PM’s and second segment service we are able to add technicians which increases service and parts revenue, by renting trucks, we are able to meet more equipment needs, populate our markets with more of our brands and increase rental revenue.
Essential Duties and Key Responsibilities:
Minimum Education, Skills, and Professionalism
Working Conditions
This job is performed out of an automobile. Access to customers’ job sites and equipment are sometimes located on extremely rough terrain. Constant travel averaging 200 miles a day can be tiring. The job requires climbing and crawling on and around heavy equipment. The incumbent must possess adequate eyesight to read and write interoffice communications as well as customer information. Speaking and hearing are required to communicate by phone and in person
Physical Requirements and Work Content
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.
Full-Time Employee Benefits
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
Shift:
Weekly day range:
Work Location: On the road
Full Time
Wholesale
$40k-50k (estimate)
05/02/2024
08/29/2024
darrequipment.com
TEXARKANA, TX
200 - 500
1954
MIKE ROCHFORD
<$5M
Wholesale
At Darr Equipment Co, we call ourselves the service people in the equipment business for a reason. A family-owned, service-first business since 1954, we work hard to ensure our customers maintain efficient and profitable operations by providing them the best in new and used forklifts and material handling equipment. With best-in-class providers like Caterpiller, Jungheinrich, Kalmar and Mitsubishi, we offer customized solutions to meet all your industrial equipment needs and aim to be a strategic partner, not just a supplier. Service is at the core of everything we do. Its a commitment that me...ans we stand behind our products and services with professionalism and integrity, ensuring our customers are always satisfied. Darr will bring you the experience, knowledge and award-winning commitment to customer satisfaction you deserve. All of our technicians receive numerous hours of factory-certified training and our parts specialists continually deliver a parts fill rate of over 97 percent. With 24-hour availability, time of day will never prevent us from supporting your new or used equipment or business operations. Darr now employs more than 400 people in the states of Texas, Oklahoma and Louisiana. Were proud to offer a full rental fleet, preventative maintenance, fleet maintenance programs, a wide selection of quick ship parts, a loaner program and safety training. Lets work together.
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The job skills required for Customer Support Representative (Outside Sales) include Customer Service, CSR, Life Insurance, Empathy, Transportation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Outside Sales). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Outside Sales). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Outside Sales) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Outside Sales), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Outside Sales). You can explore the career advancement for a Customer Support Representative (Outside Sales) below and select your interested title to get hiring information.
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Quotes from people on Customer Support Representative job description and responsibilities
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Career tips from people on Customer Support Representative jobs
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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