Could you be a good fit? We are looking for the best, highly skilled Salesforce Customer Support Engineer to join the team of our exceptional client for a contract opportunity located in Houston, TX.
Benefits:

• Healthcare Medical (PPO or HMO)
• Dental Insurance
• Health Savings Account (HSA)
• 401k

What will your day look like? As a Salesforce Customer Support Engineer, you will:

• Mastermind the optimization of the Salesforce Customer 360 platform
• Foster cross-departmental synergy by weaving functions and data seamlessly into Salesforce Customer 360
• Empower users with comprehensive training and ongoing support for Salesforce Customer 360 proficiency
• Act as the conduit between internal stakeholders and external consultants/vendors for system evolution and enhancements
• Collaborate closely with CRM administrators and business stakeholders to grasp needs and tailor C360 solutions accordingly
• Drive enhancements and refinements to boost the effectiveness of customer data management and CRM workflows upon request
• Sustain seamless connectivity between Salesforce 'Core' orgs and Salesforce Marketing Cloud through diligent maintenance of connectors
• Swiftly address and resolve Salesforce support tickets within specified service level agreements (SLAs)
• Document and monitor incidents, ensuring stakeholders are promptly informed of resolution progress
• Perform root cause analysis on recurring issues, proactively mitigating future occurrences
• Contribute to knowledge bases by documenting issue resolutions for reference
• Foster collaboration and efficient project management by coordinating with CRM administrators, IT teams, and external vendors for seamless C360 integration and support
• Engage in meetings and discussions to gather requirements, provide technical insights, and aid in decision-making processes
• Provide end-user training and support on Salesforce 'Core' functionality to internal teams
• Stay abreast of the latest Salesforce features, updates, and best practices
• Actively participate in training programs and pursue certifications to enhance technical proficiency

You will be a good fit as a Salesforce Customer Support Engineer if you:

• Possess familiarity with ITIL processes such as Incident Management, Problem Management, and Knowledge Management
• Demonstrate collaborative work with Salesforce Administrators and Business Users to tailor C360 solutions to meet requirements
• Bring experience in a Business Analyst capacity, encompassing requirements elicitation, story refinement, and testing
• Exhibit foundational proficiency in technical troubleshooting and root cause analysis

About Market Street Talent
Our Vision: To promote and foster the growth of information technology (IT) in our world one candidate, one client, one community at a time.
Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships.
Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.