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The Customer Support Engineer - Console Products (CSE) primary objective is to rapidly resolve technology issues that are reported to the Tait Help Desk. The position requires a hands-on technical leader and subject matter expert who is responsible for delivering a world class support experience for Tait's customers, dealers and in-house stakeholders. The CSE is expected get into the weeds with complex technical issues while thinking about system operational continuity and resiliency. Then CSE for Tait's LifeX console products and applications will be well versed in the console operation, system functionality and application integration. Additionally, this employee has strong communication skills which lead to the team to exceeding performance expectations.
It is expected that the CSE will be proactive in developing the skills and knowledge necessary to provide top quality field support services. The CSE will be supported by Tait's remote partner Frequentis, in the form of escalation and training support on all LifeX console systems, applications, and integration. The CSE will be responsible for maintaining Tait lab support systems required for the evaluation, investigation and resolution of field escalated system issues raised via support tickets.
Customer Support Operations
Teamwork
Specific Expertise
Full Time
Wholesale
$84k-112k (estimate)
04/28/2024
06/24/2024
taitmobile.com
HOUSTON, TX
100 - 200
1981
VICTOR AGNELLINI
$10M - $50M
Wholesale