• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Serve as the primary point of contact for client inquiries and technical support issues via phone and email.
• Provide prompt and courteous assistance to clients, addressing their questions, concerns, and technical issues effectively and efficiently.
• Troubleshoot software-related problems and escalate complex issues to the appropriate internal teams for resolution.
• Collaborate with other departments, including Implementation, Account Management, Development, and Product, to ensure timely resolution of client issues and deliver high-quality support.
• Document client interactions, issues, and resolutions in our ticketing system to maintain accurate records and track client support history.
• Assist in the development and maintenance of support documentation, training materials, and knowledge base articles to empower clients and improve self-service options.

• Previous experience in customer support, technical support, or a related field is desirable.
• Strong communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience with Zendesk, Google Tools (Gmail, Docs, etc.) is strongly preferred.
• Experience with SQL is preferred.
• Experience in the banking or financial industry is preferred.
• Bachelor's degree in a related field is preferred.
• Familiarity with financial services industry regulations and compliance requirements is a plus.

FINBOA Inc