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Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
The ideal candidate for this role is responsible for providing phone / email / customer support system cases and in-person (as necessary) support with super responsiveness and ever-improving time to resolution to internal Kastle team members (Tier 1), addressing external Kastle customers’ needs. The position will provide the extra support needed with expertise / knowledge on all Kastle products (software, hardware and tools) to support the Tier 1 fellow Kastle employees. The ideal candidate will quickly become a subject matter expert inside Kastle, help Tier 1 with troubleshooting and resolving cases that have been escalated to Tier 2 level. Tier 2 Technical Specialist is also for operational support and programming of all security and access control configurations as required.
ResponsibilitiesJoin the leader in providing smarter solutions for a safer world.The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
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Equal Opportunity StatementAt Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Other
$50k-67k (estimate)
04/14/2024
04/12/2025
kastle.com
ANAHEIM, CA
50 - 100
1972
PAUL WARNER
$10M - $50M
Kastle Systems provides stronger, smarter security for a safer world. Recipient of the Energage 2021 Top Workplaces USA award, Kastle Systems provides physical security solutions to over 40,000 businesses nationwide with State-of-the-Art Touchless Access Control, Video Surveillance, Visitor Management, and more. Kastle and its 600+ employees strive to deliver a complete security management solution by harnessing advanced technology for safer communities and more convenient user experiences. For more on Kastle Systems, visit www.kastle.com License Number DCJS #11-2295
The job skills required for Technical Support Specialist - Tier II include Customer Support, Customer Service, Problem Solving, Technical Support, Written Communication, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist - Tier II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist - Tier II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist - Tier II positions, which can be used as a reference in future career path planning. As a Technical Support Specialist - Tier II, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist - Tier II. You can explore the career advancement for a Technical Support Specialist - Tier II below and select your interested title to get hiring information.