Technical Client Support Specialist III Jobs

The Technical Client Support Specialist III assists customers with installation and issue resolution. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Being a Technical Client Support Specialist III recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Utilizes a database of technical product information to inform decisions and recommendations. In addition, Technical Client Support Specialist III records client interactions, including inquiries, complaints, comments, and action ... s taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Technical Client Support Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Technical Client Support Specialist III typically requires 4 -7 years of related experience. More
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