4 IT Help Desk Technician Jobs in Syracuse, NY
Anoplate is Hiring an IT Help Desk Technician Near Syracuse, NY
Description
The IT Help Desk technician is responsible for completing day to day help desk activities of the IT department, including user account setup, deploying equipment, installing software and troubleshooting issues. The technician works closely with other IT team members to escalate issues and participate in larger improvement initiatives. This role will also support the network administrator on network related tasks and projects.
Responsibilities:
- First point of contact for internal customers seeking IT support
- Provides technical assistance and support related to computer systems, hardware and software applications
- Responds to requests, isolates problem, determines and implements solution. Follow up with internal customers to ensure full resolution of issues
- Monitor the status of Windows Updates, ensure all computers have the latest security patches and resolves any issues with computer updates
- Monitor the patch status of Third-Party Applications and push out patch updates as needed
- Document internal procedures
- Assist Network Administrator as needed
- Assist with Network infrastructure including servers, routers, switches, access points.
- Escalate unresolved issues to senior IT staff
Requirements
- Associate's degree in related field required
- At least 3 years of relevant technical experience in an IT support role
- Desired experience with Windows Systems Administration
- One or more industry certifications: A , Network or Microsoft
- Great communication skills - verbal and written
- Excellent problem-solving and analytical skills
- Ability to work independently and with a team
- High level of integrity and work discipline
- Demonstrated ability to achieve results
- Ability to maintain a high level of confidentiality
Benefits
Our core belief is to fulfill the needs of our employees in order to meet the needs of our customers. Anoplate relies on the personal success of our employees, we offer competitive pay with performance and skills acquisition-based increases and more!
- Competitive Wage & Quarterly Bonus Program
- Training & Career Development
- Comprehensive Medical benefits with zero premium cost dental coverage
- Paid Holidays & Paid Vacation & NY State Paid Sick Leave
- Long and Short-Term Disability
- 401(K) Eligibility Plus Match and Immediate Vesting
- Complimentary Wellness Programs
- Employee Assistance Program
- My Better Benefits Savings Membership (Discounts on cell phones, movie tickets, travel & more!)
- Fun Employee Appreciation & Engagement Activities
Company Profile
For over 60 years, Anoplate has provided metal finishing solutions in the aerospace, medical, military and high-end plating industries. This has been accomplished by a dedicated, well trained and talented workforce. At Anoplate our values drive our decisions. Anoplate is privately owned and operated and has a family friendly culture with many learning and growth opportunities.
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
Job Summary
Full Time
$55k-69k (estimate)
03/07/2024
05/06/2024
anoplate.com
SYRACUSE, NY
50 - 100
Private
JIM STEPHENSON
$10M - $50M
Related Companies
The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, IT Support, Problem Solving, Computer Systems, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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