Level One IT Help Desk

ARE YOU HARD WORKING? MOTIVATED?

THE MISSION OF THE IT LEVEL ONE SUPPORT POSITION:

We are seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues of our clients, including but not limited to desktop applications, custom applications, and computer hardware.

As an IT Help Desk Technician you will:

Set up and configure new computers

Install application software

Set up/remove user accounts on systems (network, email, phone, security, etc.)

Maintain (patches, updates and fixes) software used on desktop systems.

Track and update IT inventory

Work with vendors to help resolve technical issues

Perform miscellaneous related duties and other duties as assigned

Successful candidates will possess:

•Certificate or Diploma from a Technical School plus one year of directly related experience

•Excellent interpersonal, verbal, and written skills

•Ability to problem-solve and think creatively

•Experience using Windows 10, and Office 365 a plus

•Ability to work collaboratively and independently on assigned duties

•Ability to multi-task and prioritize assignments.

•Strong Customer Service

•Likes the idea of working for smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.

•Is a quick, self-motivated learner who wants to work for a company that will invest in their educations.

•Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long-term.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Malone, NY 12953: Relocate before starting work (Required)

Work Location: In person